F.A.Q.

If you have any other questions please feel free to contact Sugar

ORDERING QUESTIONS:

Q: Can you accommodate my order last minute?
A: We may be able to squeeze your order in, but there is no guarantee. Please contact us as soon as possible for last minute orders and we will see what we can do.

Q: How far in advance should we book Sugar Baking for our wedding/bar mitzvah/product launch party/etc?
A: The earlier the better! There is no such thing as “too early” for special events. We typically like to meet with you a few times (to chat about themes, design ideas, for tastings, etc) before your special event to make sure you’re 150% happy. 4 to 6 month lead time is typical for weddings.

Q: Can I order less than your minimum order?
A: Unfortunately, it doesn’t make sense logistically for us to bake and deliver anything less than our minimum order so if you want less than 1 dozen cupcakes OR 2 dozen cookies, round up some friends who’d like to share with you.

DELIVERY QUESTIONS:

Q: Can you ship your cupcakes out of the Greater Toronto Area?
A: No, at this time, cupcakes are available only via delivery.

Q: Can you deliver my order outside of your set delivery times?
A: We may be able to accommodate certain special delivery times outside our regular hours, but we cannot guarantee that we will be able to. This is determined on a case by case basis. If you would like to have your order delivered outside our regular delivery times, please contact us and we’ll see what we can do!

PRODUCT QUESTIONS:

Q: Are your products safe for those with nut/other allergies?
A: While some of our products are nut-free, our facilities are not. We cannot guarantee that our products have not come in any contact with traces of nuts and assume no responsibility for goods consumed by those with nut allergies. Almost all of our products contain dairy products as well. If you would like a list of ingredients or have any questions regarding allergies, please contact us prior to ordering.

Q: Do you do gluten free or vegan cupcakes?
A: We do offer some gluten free and vegan cupcakes. Flavour selection is limited, as not all of our existing flavours can be done vegan or gluten free. Please email us for a list of flavour options if you are interested in vegan or gluten free cupcakes.

Q: How long do your products keep for? Do they need to go into the fridge?
A: All products should keep for 3 to 4 days at room temperature, out of direct sunlight. Refrigeration is not required, but will prolong the life of your sugar baking goods a little bit. Remember that all of our products are best enjoyed at room temperature, so if refrigerating or freezing, be sure to let them thaw at room temperature completely before eating them, as the cold may affect taste and texture!

Q: Can you put my corporate logo or photo onto a cake/cupcakes/cookies?
A: Yes, we are equipped with edible ink to transfer any JPEG image you have onto a cake topper, sugar cookies, or cupcakes.

Q: Do you do custom design? How much is your “custom design fee”?
A: Absolutely – it’s one of the things we do best! The custom design fee ranges, depending on a few factors, such as the amount of material (gum paste, edible glitter, etc) used and the complexity of the design. This will be quoted to you once we have worked out your desired design. Custom cupcakes typically begin around $5/cupcake.